COVID-19 VIRUS
The health and safety of our employees is our first priority as we navigate the effects of the COVID-19 virus. Beginning Tuesday, March 17th, Six Bay Area Counties issued a “Shelter in Place” directive including Contra Costa County where our headquarters is located. That order will have some impact on our service to you until April 7th which is the expected date it will be lifted. Specifically, we will not be able to man our phone center. Mail processing and requests for new access devices or directory programming will also be delayed.
We are still focused on providing service to our clients and will be operational from our employee’s homes - please email your requests to us rather than call and most of what we can do for you will function as normal. It is imperative now more than ever that you use your specific Association email if you are a member in an Association we manage. There may be a bit of a delay for a couple of days as we implement telecommuting, and we ask you to keep that in mind. We appreciate your patience and understanding.
Employees will be attending all meetings via virtual or teleconference methods until further notice. As the situation evolves we will work to keep you informed. We wish you health and safety during this time and expect to return to normal functions as soon as the restrictions have been lifted.
Thank you,
The Helsing Group, Inc.