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Customer Service Representative

The Helsing Group, Inc., a leader in the Community Association Management Industry, is looking for the very best Customer Service Representative to join our firm in its San Ramon office. We are looking for a top-notch individual with an outstanding reputation for their work and who has a positive, up-beat attitude towards Customer Service. The Customer Service Representative must be comfortable in a fast-paced environment where each and every contact with a client is friendly and responsive to their needs. You must have good time management skills, be able to organize yourself to actively process both inbound and outbound client interactions, and have a track record of superior performance of assigned activities.

Customer Service Representative Core Responsibilities

  • Manage and respond to a high volume of inbound telephone calls and emails from Homeowners, Vendors, Board of Directors, and others
  • Document all calls and emails into our proprietary management software, in an accurate, thorough, and concise manner
  • Respond to those calls and emails that are within the scope of responsibility of Customer Service to proactively resolve requests, concerns, and issues
  • Dispatch to the appropriate company recipient those calls and emails that are outside of Customer Service scope of responsibility
  • Scan and document all incoming postal mail following established company procedures
  • Process and track Clubhouse Reservations and Key Fob Orders
  • Perform other administrative duties as needed with enthusiasm and positive attitude
  • Demonstrate good business acumen by placing a high value on operational excellence
  • Demonstrate outstanding communication skills in all external and internal interactions with clients and coworkers
  • Engage in measurable self-directed professional knowledge and skill development

Skills Required

  • Excellent verbal communication skills, including phone etiquette and people skills
  • Excellent written communication skills, including grammar and spelling
  • Accurate typing at 35 wpm or higher
  • Proficient using computers, including using MS Office Suite
  • Proficient using Adobe Acrobat
  • Experience using multi-line office phone
  • Willingness to receive direction and follow verbal and written instructions
  • Flawless reliability, attendance and punctuality
  • Ability to function effectively without direct supervision
  • Ability to develop effective working relationships with coworkers and clients

Hours are Monday – Friday, 8:00 a.m. – 5:00 p.m.

This is a full time, 40 hours per week position. Occasional overtime may be required.

Successful applicant must pass a background screening investigation.

Starting Compensation: $18.00 - $20.00 per hour, depending upon experience

Benefits include Paid Time Off, Paid Holidays, Group Medical Plan, and Company Retirement Plan.

To apply for the Customer Service Representative position, you must submit a resume along with a cover letter to hr@helsing.com. Submissions that do not include both a cover letter and a resume will not be considered.

If your skills, enthusiasm, and professionalism are consistent with the above requirements and commensurate with our reputation as a leader in the industry, we want to hear from you!

Community Association Manager

The Helsing Group, Inc., a leading consulting and management firm, is hiring a Community Association Manager to work in our company headquarters located in San Ramon, CA. If your skills, enthusiasm, and professionalism are consistent with the job requirements and commensurate with our reputation as a leader in the industry, we want to hear from you. We look forward to the opportunity to add an outstanding new member to our growing professional team!

Initially, during a training period, you will be working in Customer Service and as an Assistant Community Association Manager. After a training period you will be assigned to a team of Community Association Managers, managing a portfolio of 6 to 10 Homeowners Associations located within the greater Bay Area.

Job duties include, but are not limited to:

  • assisting Association Boards of Directors in formulating policy
  • guiding Boards of Directors to ensure they are following applicable laws and their governing documents
  • day-to day implementation of the policies of the Associations
  • maintaining corporate records and maintenance records for the Associations
  • scheduling common area maintenance and preparing work orders
  • reviewing vendor invoice
  • site inspections
  • preparing correspondence including Meeting Notices, violation letters for CC&R enforcement, and other correspondence
  • compiling Board of Directors Meeting Agendas and Board Meeting packets
  • facilitating Board Meetings, and reporting to the Board of Directors at Board Meetings
  • taking Meeting Minutes and manager's notes at Board Meetings
  • implementing directives from Boards of Director
  • reviewing Association Financial Statements
  • assisting in the preparation of recommended Association Annual Budget for each Association
  • communicating with homeowners, Board members, committees, developers, vendors, and others

Requirements:

The position of Community Association Manager requires some work outside of our office (approximately 20% of time) for site inspections and Board Meetings, and some evening work for Board Meetings. The position requires 40 regular hours a week plus occasional overtime hours. As a condition of employment, candidate must pass a background check, and have a valid driver’s license, a clean driving record, a reliable vehicle, and proof of automobile liability insurance.

Successful candidate will possess the following attributes:

  • ability to read and understand association CC&R's and other governing documents
  • ability to review, understand, and explain Association Financial Statements
  • ability to comprehend complex concepts and develop in-depth understanding of legal documents such as CC&R's and contracts
  • ability to develop an in-depth knowledge of Davis-Sterling and other laws that pertain to Community Associations
  • time management and follow through skills
  • people skills
  • telephone communication skills
  • public speaking skills and the ability to facilitate Board Meeting
  • professional appearance, demeanor, and communication skills
  • written communication skills including documentation skills
  • proficiency using MS Office programs, with good typing skills
  • ability to use advance planning and proper procedures to obtain bids from vendors and schedule necessary or required maintenance from maintenance schedules, maintenance manuals, and Board directives
  • strong basic math skills
  • attention to detail
  • commitment to maintaining high standards in performance, learning and expectation
  • commitment to attaining increasingly higher levels of understanding and efficiency
  • good judgment
  • strong work ethic

Compensation: $44,000 to $52,000 based on experience
Benefits include: Paid Time Off, Paid Holidays, Group Medical, Company Retirement Plan, Mileage Reimbursement.

To apply for the Community Association Manger position, you must submit a resume along with a cover letter to hr@helsing.com. Submissions that do not include both a cover letter and a resume will not be considered.

If your skills, enthusiasm, and professionalism are consistent with the above requirements and commensurate with our reputation as a leader in the industry, we want to hear from you!

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